All items purchased through our shop are posted by the artist from wherever they’re based around the world. This saves on transport and storage costs, as well as air miles, making it better for the panet. We also like the personal connection it creates between you and the artist.
Every available item lists the location of the artist who created it, along with the postage and packaging charges. When placing your order, simply select the appropriate postage option from the dropdown list and the item price including postage will update accordingly.
If you’re purchasing multiple items from the same artist, the actual postage costs are often less that what you initially pay. When an artist posts your order they notify us of the cost and any tracking information (if tracking was selected). If the actual postage costs are less than what you paid, we’ll issue a refund to your original payment method for the difference and let you know by email.
That’s just one of the many great things about dealing with an indie business - we care!
We have no fixed returns policy as one set of rules for every situation doesn’t fit with our ethics. Instead, if there’s something wrong when you receive your order, please let us know immediately so we can work with you and the artist to resolve any issues.
Need some help or more information before shopping with us? We’re only an email away! Simply complete our contact form, or email us directly on email@example.com. We’re very happy to help and you should receive a response within 12 hours in most cases.
Thank you for supporting indie artists and our indie business. Your support, be it financial or by interacting with our artists and participating in our events means a lot to us!